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Malindo Air: Further statement on data breach

FCRO Subsection: 
Editorial Staff

Following an earlier statement (here) Malindo Air has given more details of how its data breach came about.

Fri, 27 Sep 2019 12:38

Dear Valued Customer,

Thank you for your continued support towards Malindo Air.

Further to our updates on the data breach, we would like to advise that the data exposure has since been contained.

As a result of the findings, two former employees of our e-commerce services provider, GoQuo (M) Sdn Bhd in their development centre in India had improperly accessed and stole the personal data of our customers. The matter has been reported to the police both in Malaysia and India.

Malindo Air has been working closely with all the relevant agencies including the Malaysian Personal Data Protection Commissioners and the National Cyber Security Agency (NACSA) as well as their counterparts

We wish to reiterate that this incident is not related to the security of our data architecture or that of our cloud provider Amazon Web Services. All Malindo Air's systems are fully secured and none of the payment
details of customers were compromised due to the malicious act.

As a forward proactive measure, data forensics and cyber security experts have been brought in to review all our existing data infrastructure and processes.

We have also initiated auto-reset of all customer passwords and would like to caution our customers to be wary of any suspicious and unsolicited calls and/or emails.

Please feel free to reach out to customer_care@malindoair.com if any further assistance is required.

Capt. Mushafiz
CEO, Malindo Air

But hang on... the previous mail was signed by someone different also said to be the CEO. The following press release appears on the Malindo Air website:

Petaling Jaya, 26 August 2019 – Malindo Air has officially announced the appointment of Captain Mushafiz bin Mustafa Bakri as the Chief Executive Officer (CEO), effective 23 September 2019. Captain Mushafiz will take over from current CEO, Chandran Rama Muthy. Chandran will be elevated to take on a new role in Lion Group as it’s Group Strategic Director."