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Retail Insurance

The fine might seem small at only AUD43,200 but insurance is all about trust and when car insurer RAA Insurance was investigated by ASIC, it was found to have misled customers in its advertising. Oddly, the case can be illustrated by reference to cricket and the Australian Grand Prix, both within the past few days.

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AVIVA is a conglomerate of dozens of insurance companies, and can trace its lineage back to the 15th Century. So there's not a lot it hasn't seen but the levels of fraudulent claims, up about 10% in the past year, is truly novel as organised crime gangs turn to insurance fraud as a money generator and opportunists try their luck. As lawyers and various social groups argue that the reforms in the justice system to help reduce the attractiveness of such offences are badly thought out, AVIVA says "whiplash fraud remains our biggest concern."

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After the fact insurance is nothing new - but it's supposed to be taken out with the consent of the insurance company. California is suffering from a glut of frauds where motor crashes take place, insurance is then taken out and a claim made under the policy. That's not right, say the authorities.

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Fidelity National Financial Inc, is a Florida-based title insurance company. District attorneys in California alleged that the company used a software system that "facilitated illegal secret payments to brokers for business referrals to title insurers and other providers."

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