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Hospitality, F&B and MICE

Questions over the future of takeaway food apps and delivery services are raised by the second case of a restaurateur being prosecuted following the death of a customer after an extreme allergic reaction.

Peter Lee
Publication: 

The advent of services such as Airbnb has , in some parts of the world, created an interesting effect: hotels are seeing that groups would often prefer to rent serviced apartments via websites than use several hotel rooms. This has had a cooling effect on rates at the same time as making hotels improve their service levels or it has started a race to the bottom where room-only rates are coupled with reducing quality of service. That's competition but, just as Uber has been lambasted for encouraging unregulated drivers to compete with highly regulated drivers, so Airbnb, etc., are facilitating unregulated accommodation whereas hotels...

Bryan Edwards
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