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If you've ever visited a UK government website to make any kind of application, you've been met with the worst example of both process and design. But the UK Government is not alone - any process is designed by people who already know how to use it, so they assume everyone knows the same. Wouldn't it be nice if someone spent time looking at both the process and the forms and made them work for people who are visiting for the first time and know nothing except the objective they hope to achieve.

Well, someone did: Turkey's eVisa scheme is a model that, every company and government process and form designer should visit and learn from.

CoNet Section: 

New professional standards for barristers in England and Wales - are they a reminder of long-established principles or a gag?

CoNet Section: 

There's more than USD2,000 million in moneys clawed back from fraudulent deals.

Oh, wait. It's a spam-scam. And it wants you to send your identification documents "via" a telephone number. Genius.

FCRO Subsection: 

Don't say that: 

Don't say "accredited" when you mean "credited." We found this error in a financial document.

Do say this: 

Do say "credited" when you mean money has been added to an account.

Grab (a car booking service) has just added photo (aka facial) recognition to its app.

It just took me five minutes for it to take a photo it was happy with.

I'm not.

It all looks so viable: Henry Golding, the star of the fantastically successful film "Crazy Rich Asians", in an interview with the very credible Singapore newspaper The Straits Times, says he's making shed loads of money in an automated trading scheme endorsed by, amongst others, Bill Gates. And it's floated around LinkedIn for a while. We took a look.

FCRO Subsection: 

I've often been vocal in my criticism of Lazada.com's service. For years it's been terrible in every possible direction.

But not now. A remarkable turnaround in many aspects of the business has created a level of service that is, quite simply, the equal of the dominant force, Amazon.com.

CoNet Section: 

What a difference a week makes. Formula One had barely had time to clear out of the Paddock at the Suzuka circuit when MotoGP were setting up not too far away at the Twin Ring Motegi circuit. But the weather made an appearance at both events, causing less trouble for the bikes but still enough to, in effect, nullify Saturday's practice sessions. But that wasn't the problem. Marquez having won his eighth world championship at the previous round, the Thai Grand Prix, even though there are several more coronets to collect, once the big one has gone, there seems to be more than a little desperation for the commentators trying to keep interest alive. No problem, you might say: the racing will do that. Er.. no.

CoNet Section: 

A financial adviser has closed its "artificial intelligence" driven advisory system. The quality of advice and the supervision of the system were both causes for concern by the regulator in a landmark case about the deployment of computer-driven, what used to be called "expert", systems with implications across the entire spectrum of financial and other services including customer due diligence in relation to financial crime risk management. It's a potential game-changer for the rapid rise of lightly regulated fintechs.

BIScom Subsection: 

Both UK Prime Minister Boris Johnson and EU President Junker have announced that a revised deal has been done for the UK to withdraw from the European Union. But both accept that it's not a done deal. Junker has to go back to the European Commission and its 27 members some of whom are resistant to the principle of "Brexit." Johnson has to go back to the House of Commons where several party leaders are, in effect, filibustering to defeat the withdrawal on any terms. And in Brussels, in the EU Parliament, which also has to sign off on the deal, the UK's Brexit Party's leader, Nigel Farage, has already said he doesn't approve of it.

The Basel Institute on Governance has had an interesting idea. Is it more than a pipedream?

It takes a special kind of b***s to continuously break one of the most widely known business laws in Australia and to keep doing it for months. Worse, when it stopped breaking it, it didn't tell anyone it was doing so and to its customers continued to act as if it was in force. What is it? Resale Price Maintenance (yes, the very thing that kept Amazon out of Aus for so long because book publishers were exempted from the law).

CoNet Section: 

A notice published on the website of Standard Chartered Bank, Malaysia, says that moneys that have until now been covered by the Central Bank's deposit guarantee scheme are no longer so covered. Especially surprising is the formal distinguishing between Mainland and Labuan bank accounts.

BIScom Subsection: 

The Law Society of England and Wales has issued a notice criticising the policy of "release under investigation" which sees suspects in criminal cases released free of conditions. Not only is it not working, it's proving dangerous, says LawSoc.

CoNet Section: 

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