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AI

The fintech world is at last waking up to the biggest problem facing real-world businesses: how to perform KYC on customers you will never physically meet and who live lives which do not intersect with your own except for one specific purpose - the provision of a service. Of course, being tech-driven, fintechs are looking for a tech solution and they've even got a name for it - Digital Identities. The world is full of "White Papers" but there are no practical applications nearing real-world testing, so far as we can ascertain. It appears that, as in so many cases, people are starting with the tech and trying to make the problem fit it, rather than looking at the problem and trying to build tech around reality, says Nigel Morris-Cotterill.

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**This article has been updated for spelling, grammar and one or two additions or amendments performed to improve clarity.** 11 November 2019.

Grab (a car booking service) has just added photo (aka facial) recognition to its app.

It just took me five minutes for it to take a photo it was happy with.

I'm not.

"It was the computer wot done it, guv," is the latest excuse to come out of a major bank caught with its money laundering knickers around its ankles.

There's just one incy-wincy-little point. It wasn't the software - it was the people .. and it's the same problem that makes reliance on so-called AI so dangerous, Nigel Morris-Cotterill says.

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Incredibly, when you look up "The Anti Money Laundering Network," on LinkedIn, there is a list of employees - which is odd, because of those listed, only one, our Group Head, has ever worked for any of the companies in the Group. We are pretty sure that the individuals concerned have not claimed to have done so which leaves only one culprit.... LinkedIn itself.

CoNet Section: 

Like so many developers of so-called artificial intelligence, Google is proud of its efforts and, yet, once again AI has proved that it is often a failure waiting to happen. But this example is ever funnier - and more worrying. Someone has manipulated it and the target, amazingly, is people working in e.g. banks. Should banks, etc. now ban Google Alerts?

CoNet Section: 

The wording says "If you'd like to cancel just part of your order... please contact us and quote your order number." So, like the obedient chap I am, I did.

This is my exchange with Marks and Spencer's Chatbot.

And you think AI will protect your bank?

CoNet Section: 

 


 

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