| | | Effective PR


To name or not to name, that is the question, whether it is nobler to give another chance or to slag off a business before it has time to improve. Well, this isn't TripAdvisor (hell, they can't even spell the word "adviser" so that's their credibility gone before the first page is opened) where trolls happily attack. But that doesn't mean that businesses should be able to do as they please without being aware that customers are unhappy. So, here's the experience of one traveller who won't ever stay at a particular Jakarta hotel again, it being so bad he checked out early even though there would be no refunds.

Recently, airbnb angered both "hosts" and "guests" by its decision to prevent the making or rejection of bookings on e.g. religious grounds. Then it started to upset "hosts" by delisting properties based on apparently arbitrary criteria. Next, it decided that, in some cities, it would not accept bookings for a property for more than 90 days each year. And within the past few days, a woman has been fined in California because airbnb has entered into an agreement with a California state department. All of this is in addition to long and complex agreements between "hosts" and "guests." The big question is ... how much control is so much control that it turns airbnb from broker to manager?

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